Free shipping on orders over R500 | 30-day returns | Buyer protection
Sell on Piks | Help Center | 0861 123 456

Frequently Asked Questions

Find answers to common questions about shopping, selling, and more.

Shopping on Piks

Click on "Sign Up" in the top right corner. Fill in your details (name, email, phone, address) and create a password. You'll receive a confirmation email to activate your account.
Use the search bar at the top of any page. You can filter by category, price range, and sort by newest, popularity, or price. You can also browse products by visiting a seller's store.
Add items to your cart, then proceed to checkout. Enter your shipping address, choose payment method, and confirm your order. You'll receive an order confirmation via email.

Payments & Pricing

We accept credit/debit cards (Visa, Mastercard), instant EFT, and PayFast. All payments are secure and encrypted.
Yes, all prices displayed include 15% VAT where applicable. Your invoice will show the VAT breakdown.
No. The price you see is what you pay. Delivery is free on orders over R500; otherwise, a small shipping fee applies.

Delivery & Shipping

We deliver nationwide within 3-5 business days via WeTransport. Express delivery options are available for select areas.
Yes, we deliver to all major towns and cities. For remote rural areas, delivery may take 5-7 business days. Please contact support for specific locations.
Once your order ships, you'll receive a tracking number via email and SMS. You can also track your order from your account dashboard under "My Orders".

Returns & Refunds

You can return any item within 30 days of delivery for a full refund or exchange, provided the item is unused and in original packaging.
Go to "My Orders" in your account, select the order, and click "Return Item". Follow the instructions. You'll receive a return shipping label via email.
Once we receive and inspect your return, refunds are processed within 7 business days. The money will reflect in your original payment method within 3-5 days.

Selling on Piks

Click "Sell on Piks" in the top bar, fill in your business details, and complete the verification process. Our team will review and activate your seller account within 48 hours.
We charge a competitive 10% commission on each sale, plus a small transaction fee. There are no monthly subscription fees. Contact our sales team for volume discounts.
Payouts are processed weekly via EFT to your registered bank account. You can track your earnings in the Seller Dashboard.

Still have questions?

Our support team is here to help you.

Contact Support